These will include:

• Leading assigned accounts daily, including management of multiple stakeholders and the delivery of concise and clear instructions to the internal team

• Acting as a primary and responsive point of contact for the client alongside senior client team members to help facilitate strong working relationships with internal and external teams through positive leadership

• Ability to confidently challenge a client’s viewpoint where relevant to ensure the best possible outcomes, coordinating with relevant company departments to achieve and succeed against strategic objectives

• Coordinating workstreams across assigned accounts to ensure they are followed optimally – supporting the wider internal team in the creation and delivery of client-facing documents such as content briefs to agreed timelines

• Maintaining a future-looking and longer-term overview of all client activities to ensure team members are adequately briefed and working on tasks well in advance of deadlines

• Ensuring multi-department collaboration across all output and processes to ensure best practice  

• Delivering regular client health reports to relevant members of the Management Team, focused on relevant Line Managers and the Head of Business Development

• Contributing to the reporting conducted by the Marketing Operations Team to help highlight success and learnings on accounts

• Collaboration with the Management Team to identify business opportunities from expanded services, one-off projects, or playing a role in supporting the Head of Business Development during annual upselling periods

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